VF Corporation Customer Service (Vans E-Commerce) in Appleton, Wisconsin

Job Description

Company/Position Overview:

VF Outdoor, a division of VF Corporation, is proud to call Appleton, WI home, providing support for exciting VF brands including The North Face, Vans, JanSport, Timberland, Smartwool, Reef and Eagle Creek. Our Vans brand is currently seeking a qualified candidate for our Customer Service (eCommerce) position. Come be a part of a diverse team that values honesty, integrity and respect!

Position Overview:

As an E-commerce Representative, you will be responsible for providing exceptional customer service by responding efficiently, accurately, and courteously on all consumer transactions, through inbound calls, live chat, and email correspondence, including warranty inquiries as applicable.

Principal Duties and Responsibilities:

  • Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.

  • Process product orders and provide prompt and efficient response and resolution to all customers’ requests.

  • Assist customers, sales reps, and management with inquiries or issues concerning orders.

  • Analyze, review, and process customer's request for return authorization and credits.

  • Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.

  • Provide technical and/or product information as required to respond to customer inquiries.


  • Hours: 8:00AM - 4:30PM Monday through Friday with a weekend rotation (one of every three)

  • Strong computer skills, including experience using web based services.

  • Ability to provide excellent written and verbal communication.

  • Ability and willingness to be a strong team player.

  • Positive attitude.

  • Ability to multi-task in a dynamic environment.

  • Ability to demonstrate strong problem solving skills.

Why should you work at VF?

  • Discounts on all VF products

  • Casual work environment

  • Tuition reimbursement

  • Opportunities for growth

  • Competitive compensation and benefits package

  • Opportunities to get involved in the community

  • Work for a place that has a commitment to sustainability

Bilingual in English/Spanish is a plus

Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.