VF Corporation VF Outlet PT Customer Experience Supervisor (VF Outlet 002, Monroeville, AL) in Monroeville, Alabama
Summary: Support store in reaching its goals by providing superior customer service and assisting with operational activities by supporting best practices.
Inspire team to provide the highest level of service to the customer by providing training, coaching and modeling the way.
Monitors customer flow at front-end, provides POS training and uses POS knowledge to troubleshoot. Oversees customer service desk.
Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns, and price management.
Provide direction to employees during hours of operation as well as opening and closing the store on a rotation basis.
Assists with other operational activities including store and warehouse maintenance, helping to maintain a neat, clean, and inviting shopping environment.
Provides support with visual presentation, signage and pricing.
Provides direction to, assists with training and leading part-time sales associates.
Performs other duties as assigned.
Years of Related Professional Experience: 2+
Prior experience in retail apparel environment desired
Prior customer service experience preferred
High School Diploma
Physical and/or Mental Requirements
This position involves opening and closing responsibility, therefore, weekends and evening work schedule is required.
While performing this job, the employee is regularly required to walk, stand, use hands and fingers to handle and feel objects, tools, or controls, stoop, kneel, or crouch.
The employee is occasionally required to climb and balance, frequently lift and/or move up to 25 lbs., and occasionally lift and/or move up to 50 lbs.
Coaching & developing others
Driving for results
Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.