VF Corporation Customer Service Representative in United Kingdom

Job Description

Customer Service Representative Lee & Wrangler – French Speaking

Nottingham, NG2 Business Park

Competitive Salary + Benefits

9am-5pm Monday to Friday

We are the global company behind some of the world’s leading lifestyle brands. Household names such as Timberland, Eastpak, Kipling, Vans, Lee and Wrangler. Customers love our brands and can expect excellent service when they contact us from all over Europe.

If you are fluent in French and English this is an exciting time to join our rapidly growing Jeanswear Wholesale Team that provides an exceptional service to major online and high street retailers across Europe.

Putting customers at the heart of everything you do, you will exceed their expectations and proactively manage key accounts to ensure they have the right stock at the right time by ensuring our order management process runs smoothly from bulk order to delivery.

To achieve this, your role will involve:

  • Communicating with customers (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service

  • Building a rapport and strong relationships with both customers and across our warehouse, planning, sales and credit teams to deliver the best possible outcome

  • Discussing new products and identifying ways to improve processes in order to improve sales, Brand loyalty and the customer experience

  • Monitoring payments, co-ordinating returns and entering and releasing orders

  • Updating our computerised systems, tracking couriers and interpreting stock reports.

To join us, you must be:

  • Fluent in verbal and written French and English

  • Commercially aware with experience of meeting customer needs

  • Computer literate, including Excel and internet use, and ideally ordering systems

  • Able to build strong working relationships with a diverse range of people.

It will be advantageous if you have:

  • Knowledge of or the willingness to develop your understanding of a wide range of business areas such as planning, product and warehouse

  • The ability to multitask and resolve customer queries

  • Excellent organisation skills and a good attention to detail.

This is an exciting opportunity for a French speaker to play an important role within a growing customer service team where you will gain invaluable experience working in a commercial environment for a global brand. Join us and you will enjoy lots of training in a supportive environment with great scope for development as the company continues to grow.

Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.