VF Corporation Customer Service Executive in Hong Kong

Job Description

Key Area of Responsibility:

  • Order Management – Manage completion of order entry or adjustment in ERP system within tight timeline, order delivery monitoring and billing process.

  • Customer Service – Facilitate and ensure clear, proactive, effective and efficient communications to fulfill customer needs and expectations. Deliver high quality customer service to both internal and external customers.

  • Customer Relationship – Develop strong and close partnership with customers to ensure high customer satisfaction.

  • Pricing –Apply pricing policy for bulk orders, VAS, etc. Ensure accurate invoicing in system.

  • Logistics – Act as liaison between customers and internal Logistic Team to provide correct shipping instruction for smooth shipment arrangement. Understand customer supply chain and custom requirement to provide quick solution to resolve. Provide updates on unshipped orders.

  • Credit – Partner with Credit Team to monitor customers payment status and resolve credit issues for order release

  • Claims – Act as first contact point for customer complaints. Proceed defective and shortage claim with internal counterparts. Facilitate customer defective return based on approval from US Product and Sales Team. Issue credit note in system.

  • Business Travel -- Attend sales meeting to touch base with US team, Asia sourcing team and distributors.

Skills and competency

  • With self-initiative and ability to work independently

  • Able to work in global environment and remote communicate with multinational team and customers

  • Good communication and interpersonal skills

  • Strong Customer Focus

  • Able to handle multiple tasks in tight timeline

  • Proficiency in MS Office, Excel and SAP Order management processing

Minimum Relevant Experience:

3 year(s)

Minimum Academic Requirement:


Major Subject:

International Trading, Business Management

Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.